Returns & Exchanges
We want you to love your schleich® fashion items, but if you are not completely satisfied, we offer a 30-day hassle-free return policy for all unworn and unwashed apparel. Items must be returned in their original packaging with all tags attached to be eligible for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided via email and securely attach it to your return package.
Ship the Package
Drop off your package at any authorized carrier location or schedule a pickup to send your items back to our warehouse.
Receive Your Refund
Once our team inspects your returned items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing